Terms of Service

1. Acceptance of Terms

SalonWop ("SalonWop", "we", "us") provides a cloud-based business management platform built for salons, barbershops, spas, and other appointment-driven businesses headquartered in Mexico and operating globally.

By accessing or using the Service you agree to be bound by these Terms and our Privacy Policy. If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with these Terms, you must not access the Service.

2. Our Service

SalonWop centralizes daily operations, scheduling, and sales for beauty and wellness businesses. Depending on your subscription tier, the Service lets you:

• Manage organizations, locations, staff rosters, working hours, permissions, and commission settings.
• Capture and maintain client records, preferences, consent acknowledgements, custom fields, notes, and full visit history.
• Configure services, products, inventory, suppliers, categories, taxes, and invoicing data such as RFC, régime fiscal, CFDI usage, and billing contacts.
• Create bookings, tickets, sales, cash movements, payment methods, discounts, tips, vouchers, and ticket attachments.
• Publish branded online booking pages, send confirmations, reminders, and receipts via email, WhatsApp, or SMS (where available), and enable AI-assisted scheduling and recommendations.
• Monitor dashboards, analytics, plan limits, billing history, and compliance data across organizations.

We may release beta or preview features to gather feedback. Such features might change, be suspended, or be withdrawn at any time.

3. Eligibility and Accounts

4. Customer and Third-Party Data

You retain ownership of the data you import into the Service. As controller of the information you upload, you are responsible for obtaining any consents required by law and for the accuracy of that information.

Typical customer data stored in SalonWop includes:

• Client and staff contact details, demographics, birthdays, preferences, medical or allergy notes that you decide to record, and appointment history.
• Sales, ticket, commission, and cash register records, including price, discount, and tax information.
• Custom fields, internal notes, and file attachments such as identification documents, signed waivers, or images.
• Tax and invoicing identifiers including RFC, Régimen Fiscal, CFDI usage keys, and billing email addresses.

You must not upload payment card numbers, bank account information, or other regulated financial data unless expressly supported by the Service. We process customer information only to provide and improve the Service and follow the retention practices described in Section 11.

5. Subscriptions, Billing, and Taxes

Access to certain SalonWop features requires an active subscription. Fees are billed through Stripe according to the plan and billing frequency you select. Unless stated otherwise, prices are quoted in Mexican pesos (MXN). Currency conversions and foreign transaction fees are handled by your payment provider.

By subscribing you authorize Stripe to store and charge your designated payment method on a recurring basis. You must keep a valid payment method on file. Failure to pay fees when due may result in suspension or termination of the Service.

Fees are non-refundable except where required by law. We may change plan inclusions or pricing on at least 30 days’ notice via email or in-app notification. Continuing to use the Service after the effective date constitutes acceptance of the new pricing.

You are responsible for all applicable taxes, duties, and governmental assessments associated with your subscription, including IVA, VAT, or sales taxes. We may collect and remit taxes when required by law.

6. Acceptable Use

You must use the Service lawfully and in accordance with these Terms. You agree not to:

• Use the Service for any illegal, fraudulent, harmful, or discriminatory purpose, or to infringe the rights of another person.
• Store personal data for which you lack proper consent or legal authority, including highly sensitive medical information that is outside the intended scope of the platform.
• Access, probe, or scan systems without permission, interfere with security features, or attempt to bypass authentication and rate limits.
• Resell, sublicense, or share the Service with third parties outside your organization without our prior written approval.
• Scrape, harvest, or copy information from the Service using automated methods except as allowed by our public APIs.
• Send unsolicited marketing communications or spam through notifications or integrations powered by the Service.
• Upload malware, malicious scripts, or content that could damage or impair the Service or connected networks.

7. Intellectual Property and Licenses

All software, technology, trademarks, logos, and content provided by SalonWop are the exclusive property of SalonWop and its licensors. Except for the rights expressly granted in these Terms, no other licenses are conveyed.

You retain all rights to the data, content, and materials you submit to the Service. You grant SalonWop a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display that data solely as necessary to provide and improve the Service.

If you submit feedback or suggestions, you give us permission to use them without restriction or obligation to you.

8. Privacy and Security

Our Privacy Policy describes how we collect, use, and protect personal data. By using the Service you consent to those practices.

We maintain administrative, technical, and physical safeguards intended to protect customer data, including encryption in transit, role-based access controls, audit logging, and secure hosting providers. Nevertheless, no system is completely secure; you are responsible for configuring organization roles, custom fields, and internal procedures to protect the information you collect.

You agree to cooperate with us in investigating any actual or suspected unauthorized access to the Service or to data processed by SalonWop.

9. Third-Party Services

SalonWop relies on carefully selected subprocessors and integrations to deliver the Service. These include, without limitation:

• Clerk – authentication, identity management, and session handling.
• Stripe – subscription billing, payments, and invoicing.
• Render.com and managed PostgreSQL – application hosting and database services.
• Amazon Web Services (S3) – storage for files, attachments, and media uploads.
• Resend – transactional and notification email delivery.
• OpenRouter AI – optional AI-assisted features such as message generation and scheduling insights.
• Analytics, monitoring, and logging providers that help us maintain platform stability and performance.

Each third-party service is subject to its own terms and privacy policies. By using the Service you authorize us to transfer data to these providers as necessary. We are not responsible for interruptions caused by third-party platforms but will work to minimize disruption.

10. Availability, Support, and Modifications

We aim to maintain high availability but do not guarantee continuous or uninterrupted access. Downtime may occur for maintenance, feature releases, or events outside our control.

We may modify or discontinue features to maintain, enhance, or comply with legal obligations. If a change materially reduces core functionality of a paid plan, we will provide reasonable advance notice.

Standard support is provided in English and Spanish via support@salonwop.com. Response times may vary depending on severity and subscription level.

11. Term, Suspension, and Termination

These Terms remain in effect until terminated. You may cancel your subscription through the billing portal or by contacting support. Your cancellation takes effect at the end of the current billing cycle.

We may suspend or terminate access immediately if you breach these Terms, fail to pay fees when due, create security risks, or if continued use would violate applicable law.

Following termination we will retain organization data for up to 30 days so that you can export records, except where a longer retention period is required by law. After that period we will delete or anonymize customer data from our production systems, subject to backups and legal holds.

12. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be error-free, uninterrupted, or that AI-assisted outputs or analytics will meet your expectations. You are responsible for reviewing all recommendations, templates, or generated content before using them.

13. Limitation of Liability

To the fullest extent permitted by law, SalonWop, its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, data, goodwill, or business interruption.

Our aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid to SalonWop in the 12 months preceding the claim or (b) MXN $5,000.

14. Indemnification

You agree to indemnify, defend, and hold harmless SalonWop from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your data, your breach of these Terms, or any violation of law or third-party rights by you or your authorized users.

15. Governing Law and Disputes

These Terms and any disputes arising out of or relating to the Service are governed by the laws of Mexico, without regard to conflict-of-law provisions. The parties agree to the exclusive jurisdiction of the state and federal courts located in Mexico City, Mexico, except that SalonWop may seek injunctive relief in any jurisdiction.

Before initiating formal proceedings, the parties will attempt to resolve disputes in good faith within 30 days of written notice. If you are a consumer with mandatory rights in another jurisdiction, those rights remain unaffected.